Privacy Notice


Contraly.com Privacy Notice

Last updated September 27, 2021

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Contraly Tech private limited and its affiliates (collectively "Contraly") collect and process your personal information through Contraly websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "Contraly Services"). By using Contraly Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does Contraly Collect?

For What Purposes Does Contraly Use Your Personal Information?

What About Cookies and Other Identifiers?

Does Contraly Share Your Personal Information?

How Secure Is Information About Me?

What About Advertising?

What Information Can I Access?

What Choices Do I Have?

Are Children Allowed to Use Contraly Services?

Conditions of Use, Notices, and Revisions

What Personal Information About Customers Does Contraly Collect?

We collect your personal information to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to Contraly Services.

Examples of information we collect:

You provide information to us when you:

search or shop for products or services in our stores;

add or remove an item from your cart, or place an order through or use Contraly Services;

download, stream, view, or use content on a device or through a service or application on a device;

provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when become a subscriber or member or partner with us) or Your Profile ;

configure your settings on, provide data access permissions for, or interact with an Contraly product or service;

provide information in your Seller Services Account, Buyer Services Account, or any other account we make available that allows you to be a participating partner, develop, sell or offer content, vouchers to Contraly subscribers or customers or partners;

offer your content on or through Contraly Services;

As a result of those actions, you might supply us with such information as:

identifying information such as your name, address, and phone numbers;

payment information;

your age;

your location information;

your IP address;

people, addresses and phone numbers listed in your addresses;

email addresses of your friends, business partners and other people;

content of reviews and emails to us;

personal description and photograph in Your Profile;

information and documents regarding identity, including Aadhaar ID Card, Permanent Account Number, Driver's License Numbers or equivalent documents in India and similar or equivalent documents in other countries;

corporate and financial information;

credit history information; and

device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Contraly devices.

You can choose not to provide certain information, but then you might not be able to take advantage of many of our Contraly Services.



Automatic Information:We automatically collect and store certain types of information about your use of Contraly Services, including information about your interaction with content and services available through Contraly Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Contraly Services and other content served by or on behalf of Contraly on other websites.

Examples of the information we collect and analyze include:

the internet protocol (IP) address used to connect your computer to the internet;

login, email address, and password;

the location of your device or computer;

content interaction information, such as content booking, downloads, streams and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider and Cable/DTH network subscription information;

device metrics such as when a device is in use, application usage, content use, connectivity data, cable network connection, dth network connections and any errors or event failures;

Contraly Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);

version and time zone settings;

purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Best Sellers

phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources:We might receive information about you from other sources, such as updated delivery and address information from our content partner networks, publishers and networks, which we use to correct our records and deliver your next purchase more easily.

Examples of information we receive from other sources include:

updated delivery and address information from our content partner networks, publishers and networks carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.

account information, purchase or redemption information, channel activation information and page-view information from some merchants, service partners with which we operate though our partner network or for which we provide technical, content fulfilment, advertising, or other services;

information about your interactions with products and services offered by our subsidiaries;

search results and links, including paid listings (such as Sponsored Links);

and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

For What Purposes Does Contraly Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Provide, troubleshoot, and improve Contraly Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Contraly Services.

Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Contraly Services.

Provide image and camera services. When you use our image and camera services, we use your images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.

Comply with legal obligations.In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers’ information regarding place of establishment and bank account information for identity verification and other purposes.

Communicate with you. We use your personal information to communicate with you in relation to Contraly Services via different channels (e.g., by phone, email, SMS, chat).

AdvertisingWe use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

Fraud Prevention and Credit Risks.We use personal information to prevent and detect fraud and abuse to protect the security of our customers and others.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Contraly Services, we use cookies and other identifiers.

Does Contraly Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries of contraly tech private limited it controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Contraly Services. For example, you can order products from third parties through our digital stores and download applications from third-party application providers from our App Store. We also offer services or sell product lines jointly with third-party businesses, such as Pay Per View, Transactional Video on Demand, Near Video on Demand, Premium Video on Demand, Gift Cards and Vouchers etc. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services such as Pay Per View, Transactional Video on Demand, Near Video on Demand, Premium Video on Demand, content rentals, content purchases, content activation and publishing content to partner content, sending postal mail and email, sms and notifications, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.

Business Transfers:As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that contraly tech private limited or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Contraly and Others:We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Contraly, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We work to protect the security of your personal information during transmission by using encryption protocols and software.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.

Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.

It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Contraly Account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

What About Advertising?

Third-Party Advertisers and Links to Other Websites:Contraly Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Contraly ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, subscriptions, membership, settings, and history in the "Your Account" section of the website.

Examples of information you can access through Contraly Services include

status of recent orders (including subscriptions, membership, activations, refunds);

your complete order history;

personally identifiable information (including name, email, password, and address book);

payment settings (including payment card information, promotional certificate and Voucher and Gift card balances);

email and SMS notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);

recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);

your content, devices, services, and related settings, and communications and personalized advertising preferences.

content that you rented, purchased and recently viewed.

Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);

If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in the Seller Services Account

What Choices Do I Have?

What Choices Do I Have? If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Contraly Services also include settings that provide you with options as to how your information is being used.

As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Contraly Services.

You can add or update certain information on pages such as those referenced in What Information Can I Access?

The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Contraly Services, we recommend that you leave them turned on.

Most non-contraly devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.

If you are a seller, you can add or update certain information in Seller Services Account, update your account information by accessing your Seller Account Information, and adjust your email or other communications you receive from us by updating your Notification Preferences.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Contraly Services?

Contraly does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Contraly Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use Contraly Services, your use and any dispute over privacy is subject to this Notice, including limitations on damages, resolution of disputes, and application of the laws of India, with exclusive jurisdiction to courts of Chennai only. If you have any concern about privacy at Contraly, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.